Technical Support

Book Systems takes pride in providing our customers with industry leading support. Our friendly, courteous technicians are always ready to assist you. When calling during regular business hours, a "live" person will answer the phone - no recorded messages!

Our support team consists of technicians trained to answer questions and/or solve problems related to the use and operation of Book Systems' software. Our Technical Support / Customer Service Department provides a full range of services.

• Toll-Free Support Number. Call us Monday through Friday between 7am - 7pm CST. (888) 289-1216 (US) or (256) 533-9746 (International)

• 2-Hour Call Back. Our Help Desk Operators are trained to answer general questions regarding our products. If necessary, a certified support technician will contact you within a guaranteed 2-hour call-back time.

• E-mail Support. Send an e-mail to support@booksys.com, stating your problem or question, and a technician will respond within 24 hours. Get your questions answered, without having to spend time on the phone.

• Forum. Our on-line user's forum is available to all of our customers who have an active Customer Service Agreement (CSA). Communicate online directly with our support technicians.

• Free Updates / Enhancements. The first year Customer Service Agreement (CSA) is included with your software purchase. When your CSA is kept current, you will receive free product updates and enhancements, in addition to telephone support.

• Remote Support. We offer support via the Internet. A trained technician, with your permission, takes direct control of your computer to assist and advise you in trouble-shooting/ repairing your Book Systems' software.